Contact Event Tickets Center Customer Service
Event Tickets Center Phone Numbers and Emails
Toll-Free Number:
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(855) 261-6909
Customer Service:
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(866) 820-4553
Event Tickets Center Emails:
Event Tickets Center Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Event Tickets Center Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Event Tickets Center is 8552616909. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Event Tickets Center may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Event Tickets Center Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Event Tickets Center is 8552616909. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Event Tickets Center may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Event Tickets Center mainly because of request for information, refund and product/ service.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Event Tickets Center is customersupport@eventticketscenter.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Event Tickets Center Customer Service?
Most Popular Number:
| Total calls: 3 230 | Issues resolved: 77 | Last call: Jan 19, 2026 |
Contact Information
Event Tickets Center Website:
Event Tickets Center Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 10:00am - 6:00pm EST
Event Tickets Center Customer Service Reviews
I was very satisfied, Thank you. I would definitely purchase tickets from you again 
My representative was very professional and kind!
I was kind to the customer service rep however they were not helpful atall. I won't use their services again in future
You guys hung up on me didn't solve anything don't use them wanted to check about a refund concert passed i think this place is a scam im getting ahold of the bbb i lost out on 300 dollars through your company
Terrible. ETC has failed to give me a refund for tickets that were cancelled.
When I called customer service, they could not give me any information proving the refund except an email saying my refund was processed and still have not given me such proof. Terrible company and I won't ever use them again.
How Good is Event Tickets Center's Customer Service?
Summary of Event Tickets Center Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Event Tickets Center?
Request for Information Question:
- “Need ticket confirmation resent”
- “Can I change my ticket to handicap seat”
- “About my ticket”
Refund Question:
- “Ticket refund I purchased for the wrong show”
- “Refund”
- “Need refund”
Product/ Service Question:
- “Can’t find tickets”
- “Our car broke down on the way to Nederlander theater today. We live 60 miles South of Chicago and had driven 30 miles when smoke started billowing from under the hood. We are missing the MJ show. Can we get a refund for the 2 tickets purchased?”
- “My tickets aren’t working”
Activation/ Cancellation Question:
- “Cancell my order”
- “Canceled tickets”
- “Event was canceled”
Shipping and Delivery Question:
- “Have not received tickets”
- “Not received tickets for 9/7 perfo”
- “Did not receive my tickets”
Payments and Charges Question:
- “Why am I being charge in US dollars when I’m going to a Canadian event and the artists are Canadian”
- “Reimbursement for a ticket purchase”
- “I was charged twice”
Return/ Replace Question:
- “Changed phones, lost tickets on email transfer.”
- “Would like to exchange my tickets for a better seats”
- “Need to change name of ticket bought”
Account Question:
- “Someone hacked my card and took 177.31”
- “My tickets are not in my account”
- “My event is tomorrow and I don’t see my tickets in my account”
Website/ Application Question:
- “Can’t download my ticket”
- “Having a problem downloading my tickets for david sanborn at sony hall 11/25/24”
- “I live in Canada and don’t know why my tickets were bought in US. Now I can’t go to the show. I tried to resell them on the site you suggest but the event doesn’t even show up. I’d like a refund as I think this is poor marketing and customer”
Staff Question:
- “To provide my disatisfaction with the tickets I purchased. The seats I was given were not the ones I selected. I could not even see the stage because I was so far out in the wings. It was ridiculous. I will NEVER use this ticket service again.”
- “Unsatisfied Service, demanding refund”
- “Service fee”
Cards Question:
- “Have a gift card and what does it cover”
- “Know my credit card is good payment won't process”
- “Gift cards”
Employment Question:
- “Orientation on buying tickets”
Other Question:
- “Hello, It has come to my attention that you are advertising and/or selling tickets to The Joe Avati Show without authorization from me or my organization, the official promoter of this event. You do not have permission to market, sell, distribu”
- “Where are my tickets?”
- “No tickets”
Compare Event Tickets Center Customer Service To
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